Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Our Corporate Headquarters has over 100 employees in following departments: Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing & Operations.
Employment Status: Full Time
The Vice President-Chief Professional Practice Officer (PPO) is responsible for the management and operations of TLC Behavioral Health and Psychology Corporation (“TLC”) and, in collaboration with the CMO, the medical leadership of all professionals providing direct care (e.g., those practitioners with prescribing privileges and the occasional licensed non-prescribing professionals). The administrative and operational leadership focus of this position shall be on the recruitment, credentialing, training, supervision, and retention of practitioners. In collaboration with the CMO, the VP-Chief PPO shall work in compliance with all medical policies, directives, rules, regulations, and clinical performance standards of the state, federal government, bylaws, and accrediting bodies and serves as the corporation’s ultimate authority on medical issues. This position provides medical oversight, expertise, and leadership to ensure the delivery of affordable quality behavioral healthcare services and an enhanced client/patient/resident experience and improved clinical outcomes.
• Unrestricted, full licensure to practice medicine in the State of California, or the ability to obtain this within a designated amount of time
• Minimum of ten (10) years of experience in a clinical, academic or administrative capacity
• Board certification in Psychiatry
• Have a strong community health/public health orientation, be experienced in patient care management, and possess all the qualifications of a Psychiatrist
• Knowledge of the DSM-IV-TR and DSM-V and be conversant with CPT and ICD 10 codes and descriptions
• Current familiarity or willingness to gain Joint Commission, CARF, CMS and State Regulations and certifications of Telecare Programs and the Involuntary Commitment codes of the jurisdictions in which Telecare operates
• Possess a high-energy level, able to perform multifaceted projects in conjunction with day-to-day activities
• A demonstrated track record of superior performance in physician leadership roles
• Completion of physician executive leadership coursework and management skills training is expected; the successful candidate will be recognized for knowledge in clinical process improvement
• Demonstrated knowledge of managed care and health policy that encourages visionary thinking
• The capacity to credibly represent the diverse components and interests of the organization
• Superior clinical competence and track record as a practicing physician
• Travel between Telecare Corporation sites as well as the community
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• Certification in Addiction
• Advanced management education
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Recruits and retains program psychiatrists/prescribers/practitioners by:
o establishing and maintaining systems to ensure programs have quality psychiatrists/prescribers/practitioners needed to provide excellent psychiatric services
o Recommending the onboarding and removal of medical staff
o Developing a strategy for the use of temporary (Locum) firms, recruitment entities, and associations of prescribers
• Provides oversight for personnel and the Peer Review Process
• Supervises the overall organization of Telecare’s Psychiatrists/Prescribers/Practitioners
• Develops qualifications statements in collaboration with CMO, Operations, and Human Resources for positions, job descriptions, competencies and evaluations, Peer Review guidelines, and credentialing standards
• Represents the views, needs concerns, and policy proposals of the medical staff to the CMO/Executive Committee
• Establishes academic affiliations with medical universities
• Leads the medical staff, including “TLC” employees and contractors, and ensures practices are in alignment with best practices identified in collaboration with CMO and Telecare:
o Initiates and assists in the organization and utilization of the medical staff
o Reviews the activities of the medical staff to ensure that practices are in accordance with ethical standards and the overall policies of Telecare Corporation
o Schedules interdisciplinary meetings with medical and support staff to ensure quality client care
o When disagreements arise, s/he confers with the CMO and utilizes decision guideline protocol to provide guidance on medical issues in relation to the community of Psychiatrists/Prescribers:
• Creates and maintains a structure and process for the community of prescribers. This structure is organized around learning and sharing information, appreciation of Telecare’s/TLC’s culture and its programs, collegial consultation, and mutual support. The community includes a variety of employed, contracted or associations of prescribers
• Provides leadership and guidance to enhance relationships between medical and non- medical personnel throughout the organization
o Promotes and role-models practice according to the RCCS and all guidelines therein; knows and practices engagement skills, including motivational interviewing and ensures that prescribing clinicians assist recipients to define and achieve their own recovery goals
o Works with interdisciplinary departments around standards and applications of privacy laws and considerations, information management, quality, risk and medical records
• Collaborates with the CMO, Operations, and Quality to implement the clinical direction for Telecare and TLC
• Leads efforts that establish Telecare/TLC as a top performing organization(s) as defined by externally reported measures
• Actively participates in business development efforts in response to RFPs and the presentation of Telecare programs in a positive light
• Provides clinical/medical guidance, support, and education to the Organization
• Promotes information sharing, benchmarking, best practice identification, and operationalization across the organization
• With the CMO, establishes and maintains psychiatrists/prescribers practice standards of care and ensures practices of psychiatrists/prescribers conform to them.
• Responsible for quality psychiatric services, including:
o Establishing and maintaining high standards of quality psychiatric services including psychopharmacologic and clinical practice standards
o Being involved in all initiatives and concerns involving members served safety, quality, infection control, and risk management and members served service, especially those related to physician issues
• In collaboration with the CMO, formulates policies and objectives for medical programs and communicates these policies to appropriate staff for execution within an integrated case management approach
• Assists in developing Telecare and TLC’s clinical protocols and policies, formulating the mission, goals, and philosophy of care
• Recommends clinical objectives and participates in the designation of priority professional practice objectives for TLC and Telecare Corporation
• Participates in the development of health risk management protocols, as well as all quality improvement activities as required
• Participates in the quality control of medical care, including compliance with accreditation standards, through active involvement with facility administration and intimate knowledge of the medical care components of the acute and community service programs
• Ensures a robust peer review and credentialing process, ensuring quality, safety, service, and behavioral issues on the part of the medical staff are addressed fairly and in a timely manner
• Advises on health information system needs; develops, recommends, and conducts special studies of health needs and priorities
• Serves as medical staff liaison for information technology issues
• Engages in the implementation of the electronic medical record within the organization
• Participates in the development of clinical information systems to facilitate proper utilization of clinical data and feedback to physicians regarding practice patterns and performance
• Evaluates the impact of information technology on clinical processes and identifies areas to promote use of technology by creating efficiencies for clinicians and improving quality of care
• Provides consultation to Chief Medical Officer to assess and provide clinical/medical training standards, as needed.
• Assists in the development and presentation of the clinical/medical activities and specifically TLC’s budget, including staffing, support plan, and equipment needs projections
• Represents Telecare and/or TLC in community organization activities designed to modify community behavior and/or needs as needed
• Serves as liaison to local and state professional societies as well as to health officials, organizations, and health institutions, as appropriate
• Ensures confidentiality of verbal and written family information, in accordance with HIPAA standards and network policy
• Adheres to the legal, ethical, and professional guidelines adopted by Telecare Corporation
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
• Excellent written and verbal communication skills
• Strong persuasive and presentation skills, self-starter, strong problem solving and analytical skills (Has the ability to “think outside the box”)
• Ability to use current electronic medical records management system
• Ability to use a phone, computer, printer, and copier
• Knowledge of Microsoft Office products, including but not limited to Outlook, Word, Excel, and PowerPoint
• Ability to use the internet and various web browser software
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to walk, stand, bend, squat, kneel, twist, reach and lift and carry items weighing 10 pounds or less as well as to frequently sit. The position requires manual deviation, repetition and dexterity and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.