Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
The Alameda County CA Santa Rita Jail (located in Dublin, CA) is a medium-security detention center operated locally by the Alameda County Sheriff 's Office and holds inmates awaiting trial or sentencing or both. Most of the sentenced inmates are held there for less than two years. The Santa Rita Jail holds about 4000 inmates housed in one of eighteen modern housing units. It is considered a “mega-jail” and ranks as the third largest facility in California and the fifth in the nation. It is recognized as one of the most technologically innovative jails in the world.
Telecare Corporation, the Alameda County Behavioral Health system, and the Santa Rita Jail have formed a unique partnership. Leveraging Telecare’s behavioral health expertise, an interdisciplinary team of nurses, clinicians, and prescribers will provide overnight services, including behavioral health screenings, assessments and evaluations, crisis services, and response to urgent and emergent referrals.
Shift: Varies as needed
Days:Varies as needed
The Clinician (Correctional Setting) conducts responsible psychiatric social work with and on behalf of mentally, physically, or developmentally disabled persons; conducts psychosocial assessments and summarizes case information for use in diagnosis, treatment (level of care), and dispositional release; diagnoses and/or collaborates in the formulation of a diagnosis; develops, monitors, and modifies treatment plans in collaboration with the full health care service delivery team; maintains order and supervises the conduct of inmates; protects and maintains the safety of persons and property; and does other related work.
• One (1) year of experience in mental health setting
• Master’s Degree in Social Work, Psychology, or equivalent from an accredited college or university and working towards licensure and registered with the Board of Behavioral Science
• Sensitivity to multi-cultural populations and issues
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
• Prior work experience in a crisis setting, acute psychiatric setting, healthcare setting, and or correctional setting which has included assessment of psychiatric and behavioral health members served, 5585/5150 evaluations and releases of 5585/5150 involuntary holds, as well as level of care determination, family treatment, aftercare and discharge planning
• Previous experience in providing treatment in an involuntary 24-hour a day, 7-day a week locked setting
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language in contact with internal and external stakeholders
• Performs functions that include, but not limited to:
o Initial assessment of the individuals served immediate safety and level of care need
o Independently completes clinical assessments in a timely manner
o Collaboration with custody staff, law enforcement, other members of the healthcare delivery service team, and/or family members/significant other(s)
o Provide on-going emotional support and crisis intervention to individuals served as indicated
o Completion of the Crisis and Risk Assessments when the individual served has been medically screened or cleared
o Initiate treatment and or aftercare plans based on ongoing assessment and evaluation: providing community referrals to follow-up on resources, completing 5150 applications and release of involutory holds, locating an accepting Psychiatric Hospital/Facility, arranging transfer/transport, etc.
o Re-evaluation of the individual served as needed
• Works closely with the other staff members to assess individual served s ’acuity, determine safety needs, and initiate necessary psychiatric treatment while awaiting discharge, transfer, or other disposition of the individual served
• Participates in daily team rounds
• Demonstrates knowledge of de-escalation techniques as well as crisis communication and management
• In a timely manner, gathers appropriate data and formulates relevant assessment of individuals served family, medical, social, and emotional situations using therapeutic interviewing techniques, consultation with healthcare team and chart review
• Develop and periodically revises personalized treatment plan based on comprehensive and ongoing psychosocial assessment of individual served family concerns, strengths, needs, clinical impressions, and issues specific to spiritual and cultural values
• Effectively incorporates data including age-specific needs into assessment and treatment planning for individuals served
• Provide on-going assessment and crisis intervention
• Work seamlessly as a multidisciplinary team member to update treatment plans
• Support milieu management as required with participation/leadership when individuals served are placed in seclusion or restraints
• Establishes rapport, communicates effectively and empowers individuals served with diverse cultural norms and spiritual values to maximize and/or develop productive coping mechanisms, behaviors and thought processes
• Identifies and effectively deals with resistance and conflict in working with individuals served (including individuals served, families, healthcare and custody team members and community representatives).
• Appropriately intervenes to decrease tension and assist individuals served in evaluating non-productive behaviors, thought processes and coping mechanisms
• Demonstrates self-awareness by recognizing and monitoring the effects of personal values, boundaries, sensitivities and emotions. Flexibly and effectively intervenes with emotionally charged issues, conflicts and atypical situations
• Demonstrates knowledge of community resources. Effectively educates individuals served about community resources, and provides linkage between individuals served and appropriate services for the population served
• Maintains accurate, current, legible individuals served records using approved forms and format. Documents all assessments, plans, interventions, members served/family involvement, outside agency communication, interdisciplinary contacts and case closure per regulations and members served care area standards
• Complies with all documentation and reporting requirements for risk management, mandated reporting and other medical/legal situations, in a manner consistent with confidentiality regulations and department standards
• Records activity statistics in accordance with department standards. Consistently submits complete and accurate reports and statistics within 24 hours of stated deadline
• Interprets clinical findings, promptly communicates assessment and treatment plan updates, and provides effective consultation on individuals served care issues to health care team and agency representatives, adhering to confidentiality guidelines
• Responds quickly to requests, flexibly adapts to changing priorities, and keeps other departments informed of progress on individuals served referrals and other work activities to ensure efficient coordination of activities
• Develops positive, productive relationships with healthcare team members and representatives of community agencies, effectively collaborating on process improvement activities and staff/community education
• Actively builds positive relationships throughout the department. Uses effective interpersonal communication skills with colleagues, supervisors and support staff to resolve conflicts and sensitive situations
• Flexibly adapts to changes in the work environment, resolves issues related to assignments and departmental functioning in a timely, positive and effective manner. Demonstrates a commitment to teamwork, by willingly accepting responsibilities and performing assignments beyond the immediate scope of routine duties
• Actively participates in department activities including regular staff meetings, committees and task forces
• Meets all applicable department standards for productivity, annual competency validation, safety education, licensure, and departmental performance/process improvement
• Provides effective orientation, work direction, functional guidance and case consultation to interns and less experienced staff
• Demonstrates knowledge of Clinical competencies based on population served:
o Demonstrates knowledge and understanding of DSM-V diagnostic criteria for adults and diagnosing using ICD 10 coding
o Demonstrates a thorough knowledge and understanding of theories of human growth and development as it pertains to individuals served age
o Correlates the individuals served developmental stages to their reaction to incarceration
o Demonstrates a thorough knowledge of family developmental stages, based on the age of the individuals served, and applies this knowledge in the psychosocial assessment and interventions
o Utilizes developmentally appropriate therapeutic interventions with adults
o Maintains a current grasp of the range of support services in the community, as they apply to adults
• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
• Duties and responsibilities may be added, deleted, and/or changed at the discretion of management
• Special Personal Characteristics: Empathetic understanding of inmate/patients in a County correctional facility; willingness to work in a County correctional facility; emotional stability; patience; tact; alertness; and keenness of observation.
• Special Physical Characteristics: Must be reasonably expected to have and maintain sufficient strength, agility and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow co-workers or that of inmate/patients. Assignments may include sole responsibility for the control of inmate/patients and the protection of personal and real property.
• Ability to perform Psychosocial assessments and treatment planning for members served and families
• Skills in conducting clinical services, including individual and family counseling, intervention, and linkage with resources to members served, families
• Skills in documenting using electronic medical record and other tracking systems in an accurate, concise and timely manner
• Ability to work collaboratively with other program departments, medical staff and community representatives
• Ability to foster an environment of mutual support and professional excellence within the program
• Sufficient clinical competency based on the unit served (Adult unit)
• Excellent listening skills and ability to take detailed notes & attention to detail
• Ability to concisely repeat back instructions provided by Supervisor
• Ability to maintain appropriate relationships and clinically therapeutic boundaries with incarcerated individuals
• Ability to quickly understand new concepts and integrate into daily routine
• Ability to prepare succinct summary reports
• Ability to assess, evaluate and record symptoms and behavior
• Ability to plan, organize and direct the work of others
• Ability to analyze situations accurately and take effective action
• Ability to respond quickly and effectively in emergency situations
• Ability to maintain effective working relationships with custody staff, health care professionals, and others
• Principles, procedures, techniques, trends, and literature of social work with particular reference to clinical social work
• Psycho/social aspects of mental, developmental, and physical disabilities
• Scope and activities of public and private health and welfare agencies
• Characteristics of mental, developmental, and physical disabilities
• Current trends in mental health, public health, public welfare, and Federal and State programs in these fields
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, squat, kneel, twist, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, bend, reach and do simple and power grasping. The position requires manual deviation, repetition and dexterity as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious). The employee must also possess sufficient strength needed to open and close heavy doors, and the agility to evade or escape in the event they are in a dangerous situation.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.