Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 140 programs and over 4,100 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Telecare’s Co-Occurring Residential - Be Well Orange is a 24/7 15-bed program for individuals with both substance use and mental health challenges. The average length of stay is 30 days with a maximum of 90 days. The treatment is focused on recovery from both substance use and mental health and most of the treatment will be in group format as well as individual and family counseling. This program is scheduled to open in March 2021
Status: Full Time and Short Hour
Shift 3 -11:30 pm
The SUTS Counselor-Supervisor provides substance use and mental health treatment services to clients including individual and group counseling, family counseling, completing ASAM 's, assessment, treatment and discharge planning, case management, linkages, referrals, and other supportive services to adults. The SUTS Counselor-Supervisor is also provides clinical and administrative supervision to the SUTS Coordinator and SUTS Counselor.
In Voluntary Residential Substance Use Treatment Programs, the term “member” means “Resident” in consistence with Title 9.
· Bachelors’ degree and two (2) years’ experience in a treatment environment for mental health and drug and alcohol issues
· Certification as a CADC I, II or III approved by Department of Health Care Services (DHCS) and the National Commission for Certifying Agencies (NCAA)
· One (1) year supervisory experience or supervisory training within six (6) months of employment
· All certifications must be maintained for duration of employment
· Sensitivity to multi-cultural populations and issues
· Experience with applying financial requirements for billing and billing codes
· Must be credentialed as a qualified mental health professional, where applicable
· Must be at least 18 years of age
· Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
· All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. This position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
· Masters’ Degree or Licensed Advanced Alcohol Drug Counselor (LAADC)
· Experience in a mental health setting, outpatient clinic, co-occurring treatment, or community mental health service
· Experience in providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
· Experience providing Substance Use Conditions services
· Experience and knowledge of the needs of individuals diagnosed with co-occurring conditions and substance use
· Two (2) years’ experience working with a Medi-cal certified program
· Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
· Directs the day to day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their recovery plan
· Provides specialized services and interventions related to substance use/addictive conditions, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
· Oversees and monitors accuracy of medical records
· Ensures staff documentation, assessments, ASAM criteria and paperwork meets federal, state, county and organizational standards and timelines
· Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth.
· Conducts individual and family counseling as needed
· Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
· Consistent with expertise, provides specialized services and interventions related to substance use/addictive conditions, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
· Facilitate groups per the needs and interests of members, especially in the area of education and skill building related to Substance Use Conditions
· Understands assessment tools and Harm Reduction Model
· Provide and document, quality and quantity of direct services as required by program standards
· Provides appropriate interventions in crisis situations
· Collects required data and completes required documentation
· Coordinates transitions to lower levels of care
· Maintains awareness of community resources and assists members served in appropriate use of community resources
· Assists members served with all needs, including Activities of Daily Living
· Assists members served in making and getting to essential appointments
· Assists and advocates for members served in obtaining appropriate benefits
· Ensures that members served understand their legal status and rights
· Helps members served achieve greater independence and autonomy
· Adheres to 42 CFR policies and all other Telecare policies and procedures
· Provides transportation when needed and appropriate
· Writes thorough and goal-oriented client treatments plans, completes ASAM, assessments, and progress notes in accordance with current state and county regulations and statutes, and with Telecare Corporation’s policies and procedures
· If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
· If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
· Thorough understanding of the rights of members served and relevant legal processes
· Effective written and verbal communication skills
· Good computer/technology skills
· Ability to assess safety risks
· Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
· Excellent driving skills
· Knowledge of basic psychiatric terminology and interventions
· Ability to discern between the different stages of change
· Ability to use Motivational Interviewing skills
· Familiarity with the 12-step program model and other and peer support models
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemical, and infections).
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.