Senior Applications Specialist - Financial Systems 901

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Our Corporate Headquarters has over 100 employees in the following departments: Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing & Operations.

Employment Status: Full-Time

Our corporate office is located in Alameda CA, this role will allow for a remote employee with some travel.

POSITION SUMMARY
The Senior Application Specialist is responsible for ensuring the operation and viability of Telecare application systems. Responsibilities can include new system implementations, routine maintenance of databases and applications, upgrades, and maintenance releases; acting as a consultant to users on the best ways to use the software; coordinating with vendors on maintenance agreements, bug reporting, and fixes, and release management; and coordinating and interfacing with IT staff to ensure smooth support of existing systems, and implementation of new systems and enhancements. Furthermore,
this position also analyzes the financial implications of technology investments, including but limited to costs of licensing,
professional services, operations/maintenance, and ROI.

Our ideal candidate will have experience with G/L modules from vendors like Lawson, Workday, Microsoft Great Plaines, Oracle, or SAP. They should have both implementation and support experiences. They should be familiar with accounting, budgeting, forecasting, and other financial processes. A big bonus is they know Kronos or Ultimate Software (TOP). Purchasing and AP module experience are also helpful.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Performs tasks correctly and according to policies and procedures
• Ensures applications are up to date and functioning as expected
• Coordinates with vendors and IT staff to obtain and implement latest fixes and releases
• Acts as a consultant to users on how to best use the applications
• Acts as resource and consultant to others in the IS department on technical requirements and features of the system/application
• Stays abreast of new uses for and new features of the applications and underlying technical components
• Defines system requirements for new business and technical requirements and coordinates with vendors on best methods for achieving desired results
• Acts as project manager for application changes, upgrades, and implementations as needed; facilitates project startup, including helping to define appropriate project team members, establishing meeting schedules and administration standards, and proving project team education on the implementation process; administration standards include documentation of all meetings, implementation, and support decisions
• Provides ongoing quality assurance review of assigned applications
• Where appropriate, provides high level assistance to trainers (i.e., question and answer sessions, etc.)
• Develops and implements detailed testing plans for new modules/programs
• Establishes responsibilities of IT technical staff (Networks and Help Desk) and monitors to ensure appropriate backups and processing of routine jobs as scheduled
• Provides ongoing support to users in all areas related to assigned applications
• Participates as a team member and provides input via reporting observations and concerns and asking appropriate questions
• Ensures that problems are prioritized and addressed in a timely manner and status is communicated to affected users and IS management
• Attends all staff meetings
• Stays current with the latest technical findings, new products, and software enhancements through trade journals, attendance at seminars, and other means
• Assists with financial analysis of existing and planned technology expenditures. Review and track past and current spend. Prepare appropriate schedules for cost allocation purposes.
• Assists and participates in annual budget planning activities. Prepares monthly IT Budget versus Actual Financial for the IT leadership team.

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

Position requires driving own personal vehicle for company business such as trainings, offsite meetings, etc.

QUALIFICATIONS

• Required:
• A BS or equivalent in Business, Computer Science, or clinical discipline with three to five (3-5+) or more years of work experience in a system support organization plus three (3+) or more years experience with systems implementations and support as a user, IT staff, or in a vendor capacity
• Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

• Experience with Lawson, Kronos, and Oracle systems is highly preferred
  
  SKILLS
  • Exceptional organizational skills and proven ability to manage projects, meet deadlines, and motivate users
  • Strong analytical and problem-solving skills
  • Exceptional interpersonal skills; able to effectively deal with diverse personalities
  • Systems skills
  • Excellent oral and written ability
  
  PHYSICAL DEMANDS
  The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  
  The employee is occasionally required to walk, stand, bend, reach, do simple grasping, and lift and carry items weighing 10 pounds or less as well as to frequently sit. The position requires manual deviation, repetition, and dexterity and to occasionally drive. Visual requirements include computers and books exposure.
  
  EOE AA M/F/V/Disability

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Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)