TELL ME ABOUT THE COMPANY...
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 170 programs and over 4,500 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Multi-cultural. Multi-generational. Multi-ethnic.
Multidisciplinary teams working together to help some of the most disenfranchised, stigmatized and ostracized members of our community. Telecare 's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams .
TELL ME ABOUT THIS PROGRAM...
Essentials At A Glance
Program Type: Community-based
To Make Referrals: Referrals come from the Behavioral Health Services (BHSD) call center, inpatient hospitals, 24-Hour Care, outpatient behavioral health providers, families, members of the community, and through self-referrals.
# of Members: 100 members
Who We Serve: Adult residents of Santa Clara County, ages 26-59, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and are high utilizers of emergency services. These individuals may also be homeless or have been homeless for a total of 120 days during the last twelve (12) months.
Older adult residents of Santa Clara County, ages 60 and older, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and require intensive outpatient services.
Hours of Operation: Monday to Friday 8:30 a.m. to 5:00 p.m.
About the Program: At La Conexión IFSP program, we believe recovery starts from within, and that our job is to do whatever it takes to provide the support needed on your recovery journey. We have a full staff of peer specialists, a psychiatrist, a nurse, a master's-prepared team lead, and personal service coordinators with experience in both drug and alcohol and mental health, who are all here to promote a program culture where resilience and hope can flourish, and losses can be recovered.
Our program is based on the Assertive Community Treatment (ACT) model. La Conexión IFSP staff create a supportive environment, including wraparound services that are based on your needs, hopes, and dreams. We also connect you to the proper resources that can help you achieve your goals.
WHAT 'S YOUR COMPENSATION?
A quote from a staff member...
"Before I started working at Telecare I thought that I was nonjudgmental, that I truly cared for all peoples and treated everyone the same. But when I came to Telecare I realized I had not always treated individuals with SMI the way I would want to be treated. Some of our members suffer from severe, severe schizophrenia. It causes them to hear voices, have delusional thoughts, they can have lesser than hygiene etiquette, strong odor, and I didn 't know how to interact with them. But after working at Telecare for several years, I understand how I should treat them: like they are my mother, my sister, my uncle, my best friend, my colleagues. I treat them with respect and dignity, with individuality and kindness. I am a better person today then I was when I started. And I am forever grateful."
The Registered Nurse (RN) provides recovery-focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician.
In Voluntary Residential Substance Use Treatment Programs, the term "member" means "Resident" in consistence with Title 9.
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Oversees and provides nursing care except for SUTS (Substance Use Treatment) programs
• Completes nursing assessments
• Assists in the welcoming, admissions, and discharge process
• Establishes and maintains a therapeutic relationship with members served
• Attends and participates in community meetings and groups
• Actively participates in multidisciplinary team meetings and treatment planning meetings
• Coordinates and supervises admissions to assure accurate and complete documentation in the medical record and timely referral to the medical physician
• Coordinates and participates in counting medications and giving report at the beginning and end of each shift
• Reviews and maintains the amount, accuracy, and quality of documentation included in the medical records
• Demonstrates knowledge of crisis management and intervention
• Transcribes physician orders accurately and in a timely manner
• Administers medication and treatments to members served except for SUTS (Substance Use Treatment) programs
• Receives and presents change of shift report as assigned
• Adheres to medication management policies and procedures
• Notifies the prescriber and Nursing Supervisor of any changes in behavior or condition
• Documents the progress of members served toward their Recovery Plan goals
• Develops and implements nursing care plans except for SUTS (Substance Use Treatment) programs
• If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training except for SUTS (Substance Use Treatment) programs
• If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
For Voluntary Residential Substance Use Programs:
o No Restraints will be used in Substance Use Treatment Programs
o Nursing Care is not provided by RN in SUTS program
o Monitors the self-administration of medications and documents in resident file
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
• Licensure as a Registered Nurse in the state of program operations
• Valid CPR (Cardiopulmonary Resuscitation)/BLS (Basic Life Support) certificate
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
For Voluntary Residential Substance Use Treatment Programs:
o Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• BA or BS degree
• One (1) year of healthcare experience
• Experience in Behavioral health setting
• Excellent listening skills and ability to take detailed notes
• Ability to concisely repeat back instructions provided by Supervisor
• Excellent attention to detail
• Ability to quickly understand new concepts and integrate into daily routine
• Ability to prepare succinct summary reports
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, squat, kneel, twist, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, bend, reach and do simple and power grasping. The position requires manual deviation, repetition and dexterity as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious).
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.