Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As part of the Telecare Family, Thurston Mason Crisis Triage is a 10-bed inpatient secure facility for adults, ages 18 and older, diagnosed with a serious mental illness, who are experiencing a mental health emergency.
Employment Status: Full Time
In this an entry-level management position and under the direct supervision of the Regional Director of Operations, the Regional ITA Team Lead provides leadership, coordination and supervision to court liaisons and collaborates with other community partners and agencies.
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Establishes and maintains a recovery culture and philosophy within Telecare programs
• Supervises in the assigned region facility court liaisons, including:
• Coordinating legal functions of inpatient facilities
• Providing consistent supervision, including support, consultation, and provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement
• Establishing and defining standards which ensure legal sufficiency is met pursuant to RCW 71.05
• Monitoring and assessing the quality of legal documentation and expert testimony rendered by court liaisons at each facility and identifying problems and recommending corrective action (as needed)
• Providing individual/group education and training as needed
• Ensures Telecare programs function smoothly within the larger behavioral health system, including:
• Developing and maintaining strong relationships with Thurston and Mason court officials, including judicial officers, judicial assistants, court administrators, attorneys, paralegals and county clerks
• Regularly representing the corporation professionally at Involuntary Treatment Act (ITA) court meetings
• Contacting court officials for the purpose of gathering feedback on court liaison performance
• In collaboration with facility administrators/clinical directors, recommends and establishes policies and procedures specific to civil commitment and referrals to inpatient programs
• Continually monitors ITA legislation in WA state and informing Telecare administrators/clinical directors of legislative changes specific to civil commitment
• Collaborates with other staff in the implementation of corporate initiatives, and other services, as needed
• Travels to Telecare facilities frequently
• Remain available to assist at other Telecare facilities (consult) as needed
• Provides weekend/on-call service/back-up and crisis intervention
• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
• Masters or higher degree in the Behavioral Health / Social Services arena or related field
• Qualifies as an MHP in the state of Washington pursuant to RCW 71.05
• One (1) year supervisory experience or supervisory training within six (6) months of employment
• Two (2) years post-graduate direct clinical experience in a mental health setting
• Two (2) years demonstrated ability in preparing court testimony and acting as a liaison to the courts related to behavioral health proceedings
• Must travel to assigned programs
• Must have experience working with mental health and substance use consumers, families and advisory boards
• Sensitivity to multi-cultural populations and issues
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Two (2) years' experience primary ITA court liaison, Licensure in a Behavioral Health field i.e. LMHC or LICSW
• Excellent written and verbal communication skills
• Ability to contribute to policy and procedure development
• Understanding of local system of care and how the program fits within it
• Ability to maintain excellent relationships with members served and community partners
• Ability to work effectively as a member of a multidisciplinary team
• Thorough understanding of client rights
• Knowledge of persistent mental illness and basic medical and psychiatric terminology
• Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
• Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
• Thorough understanding of the rights of members served and related legal processes
• Effective written and verbal communication
• Ability to assess safety risks
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, bend, squat, kneel, twist, push, pull, and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach, and to do simple grasping and required to drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.