Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 140 programs and over 4,100 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Telecare’s newest Substance Use Treatment Services (SUTS) Residential Program is a 15-bed residential program for Orange County residents 18 years and older. These services are individualized to collaboratively define barriers, set priorities, establish goals, create treatment plans, and solve problems. This program is scheduled to open in April 2021.
Status: Full Time
Shift PM or NOC
Days: will vary
The SUTS Coordinator provides daily care and support to members served and promote a positive treatment experience. The coordinators serve as liaisons between member served, their families, medical and mental health practitioners, and criminal justice agencies.
In Voluntary Residential Substance Use Treatment Programs, the term “member” means “resident” in consistence with Title 9.
· High school diploma or G.E.D.
· Registered Alcohol and Drug Technician (RADT) as approved by DHCS the Department of Health Care Services (DHCS) and the National Commission for Certifying Agencies (NCCA)
· Demonstrated sensitivity to behavioral health issues and multi-cultural populations (e.g., exposure through family relationships, volunteering, or other previous experience(s) or coursework)
· Strong focus and passion to provide excellent customer service
· Must be at least 18 years of age
· Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment and maintain current certification throughout employment
· All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. This position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
· One (1) year practical experience in drug and alcohol or mental health field preferred; internship, employment, or volunteer work
· Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
· Ensures safety of members served through monitoring and observation of irregularities and ongoing member served needs and by completing related documentation (e.g., communication logs)
· Documents members served movement in and out of the facility by verifying approved passes and providing transportation resources to and from appointments
· Assists in the welcoming, admissions, and discharge processes including completing intake documentation and discharge paperwork
· Assists with outings for members served by driving Program van and/or own vehicle
· Conducts regular rounds of the facility, ensuring member served safety and program participation
· Assists with medication monitoring as assigned
· Ensures members served are engaged in the program schedule and structure
· Assists members served with their needs and refers them to their counselor for clinical support
· Assists members served with scheduling and transportation to appointments both on and off site with doctors, family and social service agencies
· Monitors and assists members served at mealtime
· Attends and participates in community meetings and groups
· Collects urine samples from members served, as assigned
· Helps create a recovery environment through interactions with staff and members served
· Demonstrates knowledge of CPI principles and techniques
· May conduct individual, group, and family sessions per contractual obligations
· Adheres to 42 CFR policies and all other Telecare policies and procedures
· If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training except for SUTS (Substance Use Treatment) programs
· If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
· Excellent written and verbal communication skills and demonstrated ability to work effectively within a team as well as alone
· Basic computer skills (Office Suite – Word, Excel, Outlook, and Internet search engines)
· Understands assessment tools and Harm Reduction Model
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, bend, squat, kneel, crawl, twist, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach, and do simple and power grasping. The position requires manual deviation, repetition, and dexterity, as well as driving, exposure to uneven walking ground, and hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.