Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
As part of the Telecare Family, Stonehenge - Casa E - is a 15-bed licensed residential and social rehabilitation facility for adults with serious mental illness.
Employment Status: Full-Time
Shift:AM, 8:30 am - 5:00 pm
Days: Monday - Friday
The Residential Program Manager coordinates the day-to-day functioning of the residence, ensures and/or provides direct services, and works with Clinical Director in developing and implementing policies, procedures, and designing services.
• Three (3) years of direct service experience with psychiatric individuals in an inpatient, or outpatient, and/or residential setting
• A Master’s degree in Social Work, Psychology, Counseling or a related health care related field and a license by the State of California as an LCSW, MFT, PsyD, PhD, or ability to meet criteria for a waiver as a licensed professional. A professional license as an RN, LVN, or LPT may be substituted for the above.
• Two (2) years of experience in supervision or administration of a mental health facility/agency/team
• Current Adult Residential Facilities certification or obtain within 9 months of employment
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care
• Directly supervises and oversees service provision of all residence staff including scheduling, annual evaluations, disciplinary actions, and training new team members
• Serves as a senior practitioner who teaches staff by role modeling
• Establishes and maintains a therapeutic relationship with members served
• Attends and participates in members served meetings and groups
• Coordinates and provides members served treatment services for assigned members served, including:
o Developing a schedule of therapeutic activities with and for individual members served
o Coordinating and monitoring daily activities
o Coordinating members served special activities
• Provides clinical supervision for Personal Service Coordinators, interns, and peer technicians , as directed
• Leads and co-leads therapeutic groups
• Collaborates with Assistant House Coordinator regarding service development
• Ensures that the documentation of all services is done according to standards
• Participates in the development, review, and implementation of Service Plans
• Coordinates all admission and discharge procedures with clinical director
• Completes unusual/injury reports and forwards to Administrator/or designee in compliance with established policies and procedures
• Notifies appropriate agencies of any known or observed incidents of members served abuse
• Observes, records, and reports members served social, ADL and psychiatric behavior
• Completes the service plan, including assessing the members served educational and vocational needs
• Promotes and assists members served in developing self-help skills
• Collects, monitors, and reports outcome data
• Oversees program budget and completes budget reports as requested
• Participates in the training, scheduling, evaluation, and discipline tracking of staff
• Oversees proper use of transportation, mobile phones, and other such equipment
• Actively participates and facilitates in team meetings and service planning meetings
• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in program van (acceptable driving)
• Ability to lead a multidisciplinary team
• A thorough understanding of DSS/CCL licensing regulations
• Knowledge/experience working with psychiatric and addiction disorders
• Knowledge of management of assaultive behavior techniques
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, walk, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently reach and do simple and power grasping. The position requires manual repetitions and dexterity and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.