Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Lagos Crisis Residential Facility provides a peer-to-peer, community-based, recovery-oriented alternative to hospitalization. The 16-bed program offers short-stay residential services to adults ages 18-59 who have severe and persistent mental health issues and need an intensive level of support but do not require treatment in a locked program. Assessments, individual and group therapy, and person-centered counseling and training are provided in a supportive, home-like environment to assist clients in living successfully in community.
Shift: AM, 7:00 am - 3:30 pm with rotating weekends of 1 weekend shift per monthas needed
Days:Monday - Fridayas needed
In this entry level management position and under direct supervision of the Clinical Director or Administrator , the Peer Recovery Team Lead supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. The Peer Recovery Team Lead completes assessments and determines the appropriate level of services for new members served.
• Certified Peer Specialist and/or completed Peer Support Training
• Three (3) years of experience or part-time equivalent supporting individuals with behavioral health challenges
• Experience as a beneficiary of the public Behavioral Health system of care
• Successful completion of Peer Support Training or Peer Employment Training
• Sensitivity to multi-cultural populations and issues
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
Other Peer Certificate and related Supervisor Experience
• Completion of leadership courses
• Bicultural background/experience
• Increased levels of responsibility within a peer role
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Engages, inspires, and facilitates meaningful conversations with members served that assist the person to explore, create, and meet their own recovery goals
• Responds to critical situations with a high-level of engagement and de-escalation skills that support a least restrictive environment for individuals experiencing an emergency related to a mental health/addiction challenge
• Organizes team meetings to update and coordinate assigned tasks and work flow for team members
• Ensures required peer services deliverables are met or exceeded by self and team members
• Ensures accuracy of records and safeguards client confidentiality
• Monitors documentation and other required standards for content quality and quantity
• Collaboratively works with internal and external customers
• Provides on-site recovery and peer support skill coaching and development
• Monitors and supports staff attendance, required credentials, and performance development of team members
• Travels locally to provide outreach to members served in the community (program specific)
• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in program van (acceptable driving) and driving for company business such as trainings, offsite meetings, etc.
• Knowledge of recovery-focused, strengths-based work in mental health/addiction recovery
• Willing to seek to understand the unique circumstances, personal preferences, and goals of each member served and incorporate these into daily work, as well as into any needed crisis response, to help members served regain a sense of control
• A strong understanding of recovery and resilience, the value of partnerships with members served, the importance of member choice, and the balance between protection from harm and personal dignity
• Strong knowledge of relevant community resources and methods for accessing them
• Strong communication, writing skills, and typing/computer skills
• Experience working with adults facing mental health/addiction challenges
• Interest or experience in working with people who are difficult to engage and maintain in traditional mental health programs
• Ability to communicate and work effectively with members served, family members, and staff from various backgrounds
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.