Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare 's Tesoro is a 100 member Assertive Community Treatment (ACT) Full Service Partnership program providing support to individuals who are not connected to outpatient services and are being discharged from an acute care facility as a step down to the community.
Employment Status: Full-Time
Shift: AM/DAYS 8:00 am - 4:30 pm
Days: Monday - Friday
The Housing Coordinator plans, compiles, directs, and coordinates housing related activities to include but not limited to: establishing eligibility, completing all associated applications and paperwork required for voucher attainment and leasing, certification, re-certifications, and housing inspections for approximately 50 clients.
• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Must implement and effectively manage potentially dangerous or crisis situations by implementing CPI strategies of de- escalation and evasion as appropriate
• Conducts screening, engagement, establishes eligibility for housing program, obtains necessary documents, and assists eligible clients to obtain affordable housing in accordance with Federal, State and Local housing regulations, forms and databases (e.g., VISPIDAT, CAHP, Service Point)
• Assists clients with Section 8 as well as other available housing vouchers and resources paperwork
• Locates a full continuum of housing opportunities within the defined areas of the County and matches clients with appropriate housing placements that accept the sponsor-based subsidy
• Travels throughout the County performing fieldwork and transports clients to visit permanent housing locations and interviews and interacts with vendors to ensure housing payments are made in a timely manner
• Inspects housing units to ensure compliance with established housing standards, assists clients with meeting and maintaining these standards and coordinates required housing inspections
• Provides client advocacy with prospective/current landlords and community supports and educates them to the program
• Provides education workshops for clients on-site, or in the community, to inform clients of information regarding their housing options at least 3 times per fiscal year
• Works closely as a fully integrated member of the ACT team to ensure client needs are being addressed to assist in gaining and maintaining housing goals
• Attends all required provider meetings, acts a liaison with members of the housing industry and other providers
• Provides administrative and programmatic support for the successful operation of the housing subsidy program
• Must utilize all available housing subsidies to house clients who are homeless
• Must manage housings vouchers
• Must maintain access to an array of housing options to include short-term, transitional or permanent supportive housing that may include housing subsidies, in accordance with Title 9, Housing Urban Development (HUD)
• Must ensure non-institutionalized enrolled clients are housed in short-term, transitional, or permanent supportive housing
• Must work with housing technical expert to identify a range of housing opportunities for homeless clients, including but not limited to short-term stays, transitional housing, shared housing, independent living homes, and permanent housing
• Must manage programs subsidizes per policy
• Must support all potentially eligible clients in applying for Housing Choice Voucher Program (Section 8) subsidies with local Housing Commission, and other Housing Authorities in the region. Position must ensure clients have access to permanent supportive housing subsidies administrated by local Housing Authorities
• Must assure members eligible for Housing Authorities subsidies apply, complete eligibility process and be leased up within guidelines
• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle (acceptable driving record and vehicle inspection for safety)
• Bachelor's Degree and one year of experience providing housing services to clients or Associates Degree in social services field and three (3) years of experience providing housing related services to behavioral health clients or five (5) years of experience providing housing related services to behavioral health clients
• Must understand and apply of Federal, State, and local housing rules and regulations
• Knowledgeable of cultural and socio-economic factors that inform service provision to persons with behavioral health issues
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• Previous work experience related to supporting formerly homeless individuals in accessing housing and/or housing subsidies
• An understanding of community mental health services
• Bilingual skills
• Familiarity with psychiatric conditions and recovery principles
• Understand, interpret, compile, analyze and apply information for compliance with contract expectations and rules and regulations
• Strong organizational skills
• Possesses knowledge of landlord and tenant rights and responsibilities, housing quality standards and housing inspection techniques
• Must have knowledge of an array of housing options to include short-term, transitional or permanent supportive housing that may include housing subsidies, in accordance with Title 9, Housing Urban Development (HUD)
• Must be knowledgeable of community resources and coordinate client care with a variety of community-based services
• Highly flexible with the ability to respond to and meet multiple demands and deadlines
• Excellent customer service skills with demonstrated ability to interact well with others and function collaboratively in a team environment
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, walk, reach, twist, bend, squat, kneel, crawl, climb, pulling and lift and carry items weighing 24 pounds or less as well as to frequently sit and do simple grasping of up to 50 pounds. The position requires manual repetitions and deviations and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.