Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Shift: Days, 8:00 am - 5:00 pm
Days: Monday - Friday
The Homeless Case Manager provides or ensures the provision of services needed and wanted by members served in the most appropriate environment of members served choice on a regular and emergency basis.
• BS/BA in social work or allied health profession and one (1) year experience in a mental health setting; or AA in social work, psychology or health care and three (3) years’ experience in a mental health setting or community outreach program
• Knowledge of process of mental illness
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Direct vocational/substance abuse experience in the community
• Specialized knowledge/experience in vocational, housing, or dual diagnosis services
• Bilingual abilities
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Provides safe, effective, efficient, culturally competent, and consumer centered implementation of direct care in accordance with established policies, procedures, and standards of care
• Establishes and maintains a therapeutic relationship with members served
• Performs psychosocial assessments and interviews with potential and current members served
• Assists in development of and ensures compliance with policies and procedures
• Performs service coordination functions of assessing, planning, linking, monitoring, and advocating for members served to ensure success in living in community
• Performs intensive field services as required to homeless sites, homes of members served, hospital emergency room(s), and other settings
• Participates in planning and implementation of treatment plans for members served, with emphasis on housing and mental health needs
• Ensures documentation of all services in accordance with standards
• Transports members served, as needed
• Responds to crisis situations on rotation basis 24-hours a day, seven days a week
• Assures that members served know and understand their legal status and rights;tracks legal status on all members served
• Provides individual and group education and training
• Reviews and implements members served treatment/service plans as directed
• Actively participates in multidisciplinary team meetings and service planning meetings as necessary
• Accepts risks inherent in working in the community
• Observes, records, and reports members served social, ADL, substance abuse, vocational, and psychiatric behavior per rehab option guidelines
• Completes the service plan, including assessing educational, substance abuse, and vocational needs of members served
• Demonstrates knowledge and proper use of equipment and supplies, including:
o Actively participating in maintaining the inventory and ordering of equipment and supplies
o Monitoring the upkeep and safety of equipment and supplies
• Promotes and assists members served in developing self-help skills
• Utilizes good judgment
• Demonstrates responsibility and willingness to take direction
•Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle and driving for company business such as trainings, offsite meetings, etc. (acceptable driving record and vehicle inspection for safety)
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, push, pull and lift and carry items weighing 50 pounds or less as well as to frequently bend, squat, kneel, reach, twist and to do simple and power grasping. The position requires manual deviation, repetition and dexterity and to constantly sit and stand.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.