San Jose | California | United States
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 122 programs and over 3,680 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized By The Bay Area Business Times as the 13th Best Place To Work In the Bay Area for 2019!
Telecare’s newest program #372 in Santa Clara County is a 100-member high-fidelity Assertive Community Treatment (ACT) program for adults and older adults with severe and persistent mental illness (SPMI), co-occurring substance use issues, and /or other challenging and complex needs that increase their risk for poor treatment outcomes. Wraparound services and supports will not only include clinical interventions, such as multidisciplinary assessment and treatment, team-based case management, 24/7/365 crisis intervention, medication support, and integrated co-occurring substance abuse services, but also non-mental health support in such areas as community integration, housing, employment and education, transportation, and benefits.
This program #373 will employ a “whatever it takes” model of intensive and assertive community-based wraparound services designed to help clients stabilize and avoid further episodes of homelessness, hospitalization and incarceration. Telecare’s IFSP program will consist of three multidisciplinary teams that include clinicians and professionals from psychiatry, nursing, substance abuse, peer support, housing, employment/education, and other relevant fields. Based on their areas of expertise, team members will collaborate and deliver integrated services, monitor progress toward goals, and adjust services over time to meet clients’ changing needs
New Hire Orientation is anticipated to start on November 11th, 2019, with our doors opening to clients on November 18th, 2019.
Position is shared between program 372 and 373.
Employment Status: Full-Time
Days: Monday - Friday
The Data Analyst/MRT is responsible for coordinating all Caminar, Avatar and EHR related tasks including collection and entry of consumer data (demographics, diagnosis, service codes, billing codes), running reports, ensuring accuracy of data, and reporting back to the program and the payer. The position requires using outcomes data to promote program improvement with a focus on positive outcomes for the members served. The Data Analyst/MRT is responsible for the maintenance, storage and processing of all medical records and Electronic Health Record (EHR) data. This involves performing a variety of clerical and technical duties associated with the management and oversight of a program’s medical records including, but not limited to: assembling, analysis, release of information, data processing, collection, reconciliation, and preparation of reports in a manner consistent with the medical, administrative, ethical, legal and regulatory requirements of a mental health care system.
• High school diploma or a G.E.D.
• One (1) year of database experience
• Must be able to communicate effectively with staff and payer representatives
• Ability to work with minimum supervision, set work priorities and function as a self-starter
• One (1) year of EHR or healthcare information system experience in a psychiatric inpatient program, mental health outpatient program or acute hospital setting
• Knowledge of local, state and federal regulations, survey processes, accreditation standards, and psychiatric requirements
• Knowledge and application of appropriate coding systems; ICD-10 CM, DSM IV
• Knowledge of documentation and legal issues pertaining to HIPAA, PHI and other health information
• Proficiency in Microsoft Office 365
• Sensitivity to multi-cultural populations and issues
• Ability to communicate effectively with staff and County representatives
• Ability to read, write and speak English and willingness to work with adults with mental illness
• The ability to work with minimum of supervision, set work priorities and function as a self-starter
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Credentialed as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), through the American Health Information Management Association (AHIMA)
• Bachelor’s degree; education may be substituted with relevant work experience if the candidate has an A.A. degree
• Experience in the management of behavioral health clinical records , preferably Avatar and/or Caminar
• Courses in typing, word processing and general office procedures
• Bi-lingual in the following languages is a big plus:
• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language
• Performs tasks correctly and according to policies and procedures
• Oversees accurate and timely collection of data
• Ensures that members served information, enrollment, disenrollment, eligibility information, outcome data, billing and diagnosis reconciliation and other pertinent information is input within specified time limits
• Interfaces with payer staff and confirms that all data procedures are completed according to payer specifications and directions
• Monitors and assures compliance with the payer’s deliverable requirements
• Creates and runs reports to confirm accuracy of data and makes corrections in a timely manner, according to payer instructions
• Participates in all payer trainings and meetings to stay up-to-date on all changes and revisions to system
• Uses the outcomes data to promote program improvement and focus on positive outcomes for the members served
• Performs computer interface (uploads) of data to Corporate office
• Oversees the Relias system by entering, tracking and reporting employee compliance to Administrator
• Attends payer training meetings
• Completes quarterly and annual training audits and submits annual training plan to the payer and Administrator to assure at least 95% compliance to avoid sanctions
• Performs administrative duties including but not limited to: taking of meeting minutes, timely filing of licensing applications and updates
• Assists in the development of and compliance with the policies and procedures that ensure that medical records are complete and processed according to governmental regulations and standard professional and medical record keeping practices
• Monitors and tracks compliance with legal documents and correspondence with conservators/guardians
• Prepares and processes the clinical records of members served who are admitted/discharged to the program
• Audits clinical records for completeness and adherence to standards
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle (acceptable driving record and vehicle inspection for safety)
• Ability to type and make forms
• Knowledge of computers, Word, Excel, Outlook, data reports, spreadsheets, word processing and database software
• Ability to type 50 WPM,
• Knowledge of general office duties
• Must be able to work independently and have the ability to interact and communicate both verbally and in writing with members served, family members, the public, physicians and staff.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, reach, walk, twist, bend, squat and lift and carry items weighing 25 pounds or less as well as to frequently sit, pull and do simple grasping occasionally. The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include working with small figures and computers and books exposure.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.