Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Telecare’s La Claridad program in Santa Clara County is a 100-member high-fidelity Assertive Community Treatment (ACT) program for adults and older adults with severe and persistent mental illness (SPMI), co-occurring substance use issues, and /or other challenging and complex needs that increase their risk for poor treatment outcomes. Wraparound services and supports will not only include clinical interventions, such as multidisciplinary assessment and treatment, team-based case management, 24/7/365 crisis intervention, medication support, and integrated co-occurring substance abuse services, but also non-mental health support in such areas as community integration, housing, employment and education, transportation, and benefits.
Employment Status: Full-Time, Salaried Position
Minimum Compensation: $130,000.00 - 135,000.00Annually
The Clinical Quality Manager RN is responsible for implementing Clinical Quality Management procedures. Procedures include, but are not limited to, planning and orchestration of onsite quality review processes, survey preparation, policy development, incident review and training.
Registered Nurse license. Must have a current, valid license in good standing with the board.
Five (5) years ' experience in Quality or Operations, two (2) of the five (5) years of experience in a management position.
Willing to travel 75%
Must be at least 18 years of age
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
Knowledge of regulatory requirements and/or accreditation standards desired
Skilled Nursing Facility experience, in a mental health setting
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement (CQI)
Promotes and maintains harmonious and effective relationships and communications within the department and other departments
Provides consultation, mentoring and supervision of program administrative staff including Administrator, Director of Nursing, Director of Social Services and Director of Rehabilitation. This may be indicated through the quality review process, regulatory review process, and orientation of new hire and/or promoted employees
Collaborates with the VP of Quality & Risk Management to organize, plan and facilitate the Quality Review Process within each individual program, analyzes findings, completes reports for programs and collaborates with program in the development of a program-driven plan of improvement. Plans Quality Review Process in a timely manner to assess the status of individual programs with adequate time for correction prior to outside review. Communicates clinical findings to program Administrator and administrative staff in a manner that preserves the collaborative working process. Develops collaborative short term and long term plans of improvement specific to individual programs addressing the findings in the Quality Reviews, and / or regulatory reviews in collaboration with VP of Quality & Risk Management
Coordinates the clinical activities of senior program staff (Administrators, DON 's, Clinical Directors) working on special assignments, from the VP of Quality & Risk Management, outside of their own program responsibilities
Provides individualized program assistance, leading in-depth system analysis, development of improvement plans, implementation and re-evaluation. This includes clinical, administrative and environmental reviews
Provides mentoring, training and supervision to senior leadership positions: development and implementation of program specific systems that meet standards of nursing practice, establishment of nursing care protocols, development of policies and procedures, supervisor skills training, managing regulatory reviews, role modeling through Quality Review process and leadership participation as peer reviewer
Provides nursing contributions to the opening and start up process of new business/programs which may include functioning as program nurse/ nurse leader, ensuring priority nursing services and pharmacy services, and providing nursing orientation and nursing policies and procedures
Identifies organization-wide training needs through analysis of the Quality Review Process and coordination of findings with the VP of Quality & Risk Management and Directors of Training
Supports the efforts of the standardization process for Telecare programs
Plans Focused Review Process for programs determined by VP of Quality & Risk Management and the Risk Management Team to be at greater operational risk through analysis of clinical indicators, critical incidents, and / or other indicators that identify risks
Consults directly with VP of Quality & Risk Management to develop operational plans specific to the strategic priorities and identified initiatives of the Operations team
Accurately reports the status of clinical care to the administrators, VP of Quality & Risk Management and operations
Plans and organizes the startup, orientation and operations of new business with the nursing policy and procedures
Develops and implements training specific to quality related issues and the quality review process
Coordinates activities within the allocated budgetary parameters and participates in the development of the fiscal budget specific to the role within Operations budget
Consistently performs duties with a customer and community focus
Demonstrates initiative in improving Telecare’s services to its members served
Demonstrates commitment to Quality Improvement principles in all day to day activities
Provides consultation to the programs pertaining to the performance improvement process, including training, team support, measurement and analysis, documentation, evaluation and reporting
Provides consultation to the program staff
Participates / consults with VP of Quality & Risk Management and/or members of the Risk Management Team in identifying, analyzing, evaluating and reporting quality improvement initiatives
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires driving for company business such as trainings, offsite meetings, etc.
Effectively utilizes time and resources
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping occasionally. The position requires manual deviation, repetition and dexterity.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.