Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
As part of the Telecare Family, CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the intensive case management model. The program currently serves clients between the ages of 18-65 and up to 140 members.
Sign-on Bonus: $750
Employment Status: Full-Time
Shift:AM, 8:30 am - 5:00 pm
Days: Monday - Friday
Under direct supervision, serves as a primary support and case manager for individuals with mental illness and/or co-occurring disorders by assisting them to live as independently as possible in their chosen community.
High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services
Must possess at least 1 year of direct experience as a Vocational Specialist providing individualized job development and supported employment on behalf of persons with physical or mental disabilities.
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Four (4) years’ experience in a mental health setting
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service
Experience providing Vocational Counseling or other vocational or pre-vocational support services
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
Consistent with area of expertise, provides specialized services and interventions related to education and/or employment, including thematic groups, evidence-based practices, collaboration with external agencies and resources, and teaching/skill-building for vocational or pre-vocational readiness
Facilitates groups according to the needs and interests of members served in the area of pre-vocational or vocational services
Provides appropriate interventions in crisis situations
On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
Collects required data and completes required documentation
Coordinates transitions to lower levels of care
Maintains awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living
Assists members served in making and getting to essential appointments
Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
Ensures that members served understand their legal status and rights
Helps members served achieve greater independence and autonomy
Safeguards confidentiality; adheres to HIPAA policies
Provides wraparound services that encompass whole person care
Provides transportation when needed and appropriate and linkage to community resources
Provide and document quality and quantity of direct services as required by program standards
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle and program van (acceptable driving record and vehicle inspection for safety). Position requires driving for company business such as trainings, offsite meetings, etc.
Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Good computer/technology skills
Ability to assess safety risks
Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Knowledge of vocational and pre-vocational services
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.