Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
The Windsor Center is a short-stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. The Windsor Center aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time that law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services.
Employment Status: Full-Time
Shift: AM 7:00 am - 3:30 pm
Days: Monday - Friday
Serves as the primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community, focusing on substance abuse and addictions
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
• Consistent with expertise, provides specialized services and interventions related to substance use/addictive disorders, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
• Facilitate groups per the needs and interests of members, especially in the area of education and skill building related to Substance Use Disorders
• Understands assessment tools and Harm Reduction Model
• Provide and document, quality and quantity of direct services as required by program standards
• Provides appropriate interventions in crisis situations
• On a rotating basis, performs officer of the day functions
• Collects required data and completes required documentation
• Coordinates transitions to lower levels of care
• Maintains awareness of community resources and assists members served in appropriate use of community resources
• Assists members served with all needs, including Activities of Daily Living
• Assists members served in making and getting to essential appointments
• Assists and advocates for members served in obtaining appropriate benefits
• Ensures that members served understand their legal status and rights
• Helps members served achieve greater independence and autonomy
• Safeguard confidentiality; adhere to HIPAA policies
• Provides transportation when needed and appropriate
• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in program van (acceptable driving record)
• High School Diploma or G.E.D and Certified Advanced Alcohol and Drug Counselor (CADC), or Certified Addiction Treatment Counselor (CATC), Substance Use Disorder Certified Counselor (SUDCC, SUDCC II, III, IV), or Chemical Dependency Professional (CDP in the state of WA) etc.
• Six (6) months' experience in addictions setting
• All certifications must be maintained for duration of employment
• Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
• Sensitivity to multi-cultural populations and issues
• Must be credentialed as a qualified mental health professional, where applicable
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service
• Experience in providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
• Experience providing Substance Use Disorder services
• Thorough understanding of the rights of members served and relevant legal processes
• Effective written and verbal communication skills
• Good computer/technology skills
• Ability to assess safety risks
• Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
• Excellent driving skills
• Knowledge of basic medical and psychiatric terminology
• Ability to discern between the different stages of change
• Ability to use Motivational Interviewing skills
• Familiarity with the 12-step program model and other and peer support models
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemical, and infections).
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.