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Case Manager II - Community Based Mental Health #373

San Jose, California, United States

Case Manager II - Community Based Mental Health #373

  • San Jose, California, United States


CASE MANAGER II

# of Members: 100 members

Who We Serve: Adult residents of Santa Clara County, ages 26-59, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and are high utilizers of emergency services. These individuals may also be homeless or have been homeless for a total of 120 days during the last twelve (12) months.

Older adult residents of Santa Clara County, ages 60 and older, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and require intensive outpatient services.

Hours of Operation: Monday to Friday 8:30 a.m. to 5:00 p.m.

About the Program: At the Santa Clara IFSP program, we believe recovery starts from within, and that our job is to do whatever it takes to provide the support needed on your recovery journey. We have a full staff of peer specialists, a psychiatrist, a nurse, a master’s-prepared team lead, and personal service coordinators with experience in both drug and alcohol and mental health, who are all here to promote a program culture where resilience and hope can flourish, and losses can be recovered.

Our program is based on the Assertive Community Treatment (ACT) model. Santa Clara IFSP staff create a supportive environment, including wraparound services that are based on your needs, hopes, and dreams. We also connect you to the proper resources that can help you achieve your goals.

POSITION SUMMARY

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.

QUALIFICATIONS

Required:

· High School Graduation or G.E.D. equivalent and two (2) years of direct services in Mental Health or community services; or Associates degree and one (1) year of experience or Bachelor’s degree in Social Services

· Sensitivity to multi-cultural populations and issues is required

· Must be at least 18 years of age

· Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

· All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

· Four (4) years’ experience in a mental health setting

· Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable

· Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred

ESSENTIAL FUNCTIONS

· Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

· Collaborate with members served to create Recovery Plan goals

· Ensure all services described in the Recovery Plan are provided

· Work effectively as part of a multidisciplinary team

· Facilitate groups according to the needs and interests of members served

· Provide appropriate interventions in crisis situations

· On a rotating basis perform officer of the day functions for both wellness, duty and Stand by Duty tasks

· Collect required data and complete required documentation

· Coordinate transitions to lower levels of care

· Maintain awareness of community resources and assist members served in appropriate use of community resources

· Assist members served with all needs, including Activities of Daily Living

· Assist members served in making and getting to essential appointments

· Assist and advocate for members served in obtaining appropriate benefits; provide representative payee services

· Ensure that members served understand their legal status and rights

· Help members served achieve greater independence and autonomy

· Safeguard confidentiality; adhere to HIPAA policies

· Provide transportation when needed and appropriate; provide linkage to community resources

· If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

· If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

· Provide and document quality and quantity of direct services as required by program standards

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

· Thorough understanding of the rights of members served and relevant legal processes

· Effective written and verbal communication skills

· Organization/Time management skills

· Good computer/technology skills

· Ability to assess safety risks

· Ability to gain trust and build rapport with diverse populations

· Excellent driving skills

· Knowledge of basic medical and psychiatric terminology

· Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires driving and frequent Exposure to Hazards (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability

Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.