Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As part of the Telecare Family, Stults House is a five-bed residential mental health program for adults 18+, with severe mental illness transitioning from a more institutionalized setting, and requiring assistance with the activities of daily living (ADL).
Employment Status: Full-Time
The Assistant Director of Residential Services will assist in the management, organization and implementation of general program services, staffing and other administrative duties. In the absence of the Director of Residential Services, the Assistant Director will assume the role and responsibilities of the Director. In addition, the Assistant Director will also provide direct services to residents, both on an individual and group basis.
• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
• Assists with interviewing and any other processes related to hiring and termination of employees
• Evaluates staff performance and assists the Director in counseling and commending the staff
• Collaborates in designing, arranging and providing orientation and training for new employees
• Performs day to day management of staff/employees, including staff scheduling, worker's comp./injury documentation, personnel disciplinary actions, etc.
• Coordinates admission and discharge processes, including participating in utilization meetings and other liaison contacts and meetings with county/local hospitals and agencies
• Performs general program administration responsibilities and duties including but not limited to accounting, budgeting, payroll, and attendance and participation in various meetings (i.e., Dept Head, Safety, QA/QI, Clinical Management, Utilization Review, etc.)
• Assumes Residential Director duties in absence of the Residential Director
• Provides safe, effective, efficient, culturally competent and members served-centered implementation of direct care in accordance with established policies, procedures, and standards of care
• Assures that members served know and understand their legal status and rights. Tracks legal status on all members served
• Establishes and maintains a therapeutic relationship with members served
• Serves as a DBT skills coach to DBT program members served
• Facilitates and/or co-facilitates weekly resident groups to promote the social, physical, emotional and psychological well-being of residents
• Assumes comprehensive case management responsibilities of assigned residents (partial caseload).
o Meets 1:1 on a regular basis with assigned residents to assess progress, review goals, provide therapeutic support, and continue to develop therapeutic relationship
o Performs psychosocial interviews with residents of the program
o Schedules appointments, communicates with conservators and treatment team personnel, coordinates members served services etc.
o Works collaboratively with County and Community agencies to meet needs
o Utilizes the Behavior Protocol /Chain Analysis tools, as well as other clinical tools, with members served as therapeutic interventions
o Orders, logs and distributes medication
o Provides daily living assistance including promoting and assisting members served in developing self-help skills
o Performs service coordination functions of assessing, planning, linking, monitoring, and advocating on assigned members served
o Transports members served being served in company vehicles or personal vehicle, as needed
• Responds to crisis situations
• Completes daily "CAMINAR" computer Treatment/Care plans and progress notes, including documentation of all aspects of case management, rehabilitation groups and crisis interventions in compliance with the San Mateo County Mental Health Services Plan
• Audits the members served charts to ensure compliance with Community Care Licensing (CCL) and (CARF) requirements
• Supervises and audits the medication management to ensure compliance with CCL and CARF requirements
• Completes Telecare internal Adverse Event Reports and maintains individual Members Served Incident Logs in compliance with established policies and procedures
• Notifies appropriate agencies of any known or observed incidents of members served abuse.
• Demonstrates knowledge of Professional Assault Crisis Training (ProAct) techniques
• Participates in the development, implementation and update of Members Served Crisis and Service Plans
• Works directly with the Residential Director in drafting members served behavior contracts and eviction notices
• Assists the Residential Director in the interview/assessment process of referrals.
• Collaborates with Residential Director and other Team members regarding members served readiness and appropriateness for discharge
• Facilitates discharge planning, including making appropriate referrals for placements, case management and aftercare services; completes required discharge paperwork
• Provides 24-hour on-call coverage on a rotating basis
• Observes, records, and reports members served psychiatric behavior, social and vocational progress, ADL, substance abuse, per Telecare, County and State guidelines
• Updates the CCL Appraisal Needs/Services Plan annually, or as needed
• Updates any other Telecare, County, State, or CCL assessment forms as needed
• Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in program van (acceptable driving record)
• Two (2) year's work experience in psychiatric setting or other mental health setting (outpatient or inpatient) is preferred; however, experience with case management, social rehabilitation, crisis intervention and other related fields may be considered
• Applicant must possess a working knowledge of:
o The process of mental illness
o The Diagnostic and Statistical Manual of Mental Disorders (DSM) and
o Recovery philosophy and psychiatric rehabilitation principles
• Computer literate (knowledge of network systems, internet, Windows, as well as Word, Excel, and case management documentation programs)
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
• Ability to work effectively as a member of a multidisciplinary team
• Thorough understanding of client rights
• Understanding of the conservatorship (LPS) process
• Knowledge of psychiatric terminology and basic medical terminology
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.