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Administrator / Program Manager * NEW Mobile Crisis Response Team #396

San Diego, California, United States

Administrator / Program Manager * NEW Mobile Crisis Response Team #396

  • San Diego, California, United States
San Diego’s NEW Mobile Crisis Response Team (MCRT)Helping People in Crisis: Mental Health Support Without Uniformed Law Enforcement

Program Overview

Telecare San Diego’s newest behavioral health program is a 24/7, non-law enforcement, Mobile Crisis Response Team (MCRT) serving individuals of all ages experiencing mental health crisis utilizing recovery principles. We will exist to respond to crisis with the goal of safety for all. Our community has recognized a need to respond to mental health crisis and those under the influence from a posture of compassion, patience, and recovery. This program collaborates and accepts referrals from the San Diego Access and Crisis Line (ACL) and law enforcement. San Diego’s MCRT will offer crisis triage and management, risk assessment, in-person intervention, and case management. Each team will respond to calls from the mobile office van to provide services directly in the field in the following San Diego Regions: Central, East, South, North Central and North Inland.

Passion and Mindset Set Us Apart

We are building a multi-cultural, multi-racial, multi-generational, and inclusive team that shares in our core values of respect and dignity towards all, whose make up reflects the communities we serve.

We will redefine the way we respond to our community members and their families when they are vulnerable and suffering from a mental health crisis and/or drug/alcohol use. Ready to make a difference?

Employment Status: Full Time Salaried Position; We are looking for a highly dedicated mental health professional who will be available 24-7 to ensure support and operational success. Administrator could work into the evenings, they could be called into the field during the night, and they will need to be available on the weekends.

ESSENTIAL FUNCTIONS

San Diego Mobile Crisis Response Team (MRCT)

  • Conducts W & I 5150 Holds
  • Manages high pressure crisis situations in the community
  • Available 24 hours a day/seven (7) days a week for crisis management oversite
  • Provides regular presentations to the community and law enforcement
  • Provides regular training to law enforcement
  • Demonstrate the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
  • Plans, organizes, directs, and controls the Program responsible for the Program’s administrative functioning
  • Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations
  • Implements all Program policies and procedures through the appropriate assignment of duties to the administrative staff
  • Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program
  • Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners
    • Including law enforcement and Access Crises Line for San Diego Mobile Crisis Response Team (MCRT)
  • Establishes staffing requirements for all departments, directing the recruitment, selection, and when necessary, disciplinary action within the Program
  • Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget
  • Supervises all department managers and maintains supervisory authority over personnel assigned to the departments Ensures that the Program complies with all applicable laws and regulations and keeps informed about changes in regulations
  • Ensures compliance with Telecare 's policies and procedures
  • Establishes the vision for the Program
  • Manages all strategic planning activities of the Program
  • Demonstrates an understanding of Telecare 's stakeholders, including members served, families, and customers in all interactions and conduct
  • Establishes the culture of the Program and creates initiatives that reinforce the culture
  • Acts as the Program 's liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained
  • Reviews other licensed staff as required by staffing needs
  • Provides Clinical supervision

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

SKILLS

  • Knowledgeable about budgeting, HR, and applicable program regulations
  • Good communication, team building, and problem-solving skills
  • Familiarity with psychiatric conditions and recovery principles
  • Good customer relations skills
  • Skilled at identifying and removing barriers to change
  • Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria
  • Highly organized and adept at planning
  • Excellent public speaker

QUALIFICATIONS

Required:

  • For Mobile Crisis Response Teams (MCRT) Programs:
    • Master’s degree in social services
    • Two (2) years’ experience as a licensed LCSW, LMFT, LPCC, PhD, or PsyD
    • Two (2) years’ experience as mental health professional in managing behavioral health services
    • Two (2) years’ experience providing crisis management services
    • Experience as a public speaker & trainer
    • Experience with oversite of data collection and management of data collection systems
  • Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy
  • Sensitivity to multi-cultural populations and their experiences and perspectives
  • Must be at least 21 years of age
  • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

  • A successful track record working with, and sensitivity to, multi-cultural populations and issues in urban settings are highly desirable
  • Bilingual

POSITION SUMMARY

The Administrator manages all aspects of the day to day operations of the Program. This involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments and outside consultants and represents the Program to State/County agencies, community partners, and consumer groups.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and to occasionally drive.

EOE AA M/F/V/Disability

Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.