Every shift exchange, the team ends with an RCCS minute. This is where the team identifies one thing that was said well using an RCCS lens and one thing that could be reframed using RCCS based language.
To help remind staff of the main tenets of the RCCS, program leadership had RCCS badges created as a quick reference.
Lastly, an RCCS sightings board has popped up where people can share the awesome work and see what their coworkers doing.
These practices have improved new staff understanding of the principles and helped seasoned staff sharpen their skills. Way to go, team!
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click "I Accept". If you click on "I Do Not Accept", then we will not use cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device
