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California Launches Statewide Peer-Staffed Warm Line

Ahead of World Mental Health Day on Thursday, October 10, the state of California debuted a statewide mental health phone line to help those who need help, but aren't in crisis.

Most counties already run a suicide prevention hotline, however, only a few have a “warm line.” Warm lines, which offer emotional support and resource referrals for people who are experiencing depression, anxiety and other symptoms, are considered a lower level of care. They’re ideal for those who may need someone to talk to and are not suicidal.

During its initial launch, the warm line will be staffed for most of the day. Staffed by peers, individuals can choose to either call or text the line.

  • 7 a.m. through 11 p.m. (Monday-Friday)

  • 7 a.m. through 3 p.m. (Saturday)

  • 7 a.m. through 9 p.m. (Sunday)

By the end of the year, the call center is expected to operate 24/7.

The line is funded by $10.8 million from Gov. Gavin Newsom’s first budget to expand the line statewide and operate it for the next three years.

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